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A hostage situation unraveled at a Mississippi Walmart after a distressed customer held a worker at gunpoint before officers shot her dead.

The incident occurred at around 5.40pm at a Richland store on Wednesday and ended shortly after police entered the building and shot the unidentified suspect.

Horrific footage taken by a shopper showed the woman holding the gun directly to a wide-eyed and terrified female worker's head while walking at the front of the store.