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From OP:Mina aka Karen (pictured) is banned from the smoke shop I work at for previous harassment, including but not limited to: calling my coworker a f**got, emotionally fucking with me to the point I had a panic attack, coming in disorderly drunk bothering customers & coworkers, and more! She had previously been escorted out by cops that she called herself the first time she was informed that she was banned & got herself a trespass from the place as well. You read that right. She called them on herself. This time, when she came in at 11:40 P.M., (we close at midnight), we kindly told her that she was banned and to please try another shop before they all close. She insisted that she was going to get her vape, and we called the cops who were eager to come get her considering she is a public nuisance to several establishments in the area. When we denied her again and didn't let her walk further into the store, she started yelling at us and calling us racist (none of us even mentioned any of our races before this-) and then proceeding to yell racist things at me and my coworkers until closing time. Oh, the irony. I was grateful when midnight came and we got to rightfully escort her out. She continued to linger outside the door recording, yelling, and giving me her version of a middle finger. Luckily this was long enough for the cops to finally show up, and they took her away to spend the night in jail. Surprisingly, cops confirmed that she was sober during this interaction. Scary to think that people like this are just out there. I'm pretty young and new to the service industry. The camera is shaky because I have anxiety and obviously this situation isn't ideal for someone like me, but I was recording in case she tried to damage anything or hurt us. I hope yall dont think me flicking her off in Shakespeare was too harsh. enjoy